Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website, products, and services of PrintFlo LLC (“PrintFlo,” “we,” “us,” or “our”), including the PrintFlo Shopify app and OMG Exports (together, the “Service”). Please read them carefully.
1. Acceptance of terms
By accessing or using the Service, you agree to be bound by these Terms and by ourPrivacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business. If you do not agree, do not use the Service.
2. The Service
PrintFlo is integration and automation software for print shops. It reads orders from the platforms you sell on, such as Shopify and OrderMyGear, and creates production-ready invoices in Printavo, carrying details such as sizes, imprints, print locations, and mockups. Features vary by product and plan, and we may add, change, or remove features over time.
3. Accounts and eligibility
You must be at least 18 years old to use the Service. You are responsible for the information you provide and for keeping your account credentials, API tokens, and connected-platform credentials secure. You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorized use.
4. Acceptable use
You agree not to:
- Use the Service in violation of any law or the rights of others.
- Access or use data you are not authorized to access.
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems.
- Reverse engineer, copy, or resell the Service except as permitted by law.
- Use the Service to transmit malware or to send unlawful, infringing, or abusive content.
5. Third-party services
The Service connects to third-party platforms, including Printavo, Shopify, and OrderMyGear. PrintFlo is not affiliated with, endorsed by, or officially supported by Printavo, Shopify, or OrderMyGear. Your use of those platforms is governed by their own terms and policies, and you are responsible for complying with them and for maintaining your own accounts and credentials. We are not responsible for the availability, changes, or actions of third-party platforms, and their changes may affect how the Service works.
6. Fees and payment
Paid plans are billed on a subscription basis at the prices shown at signup. Billing for the PrintFlo Shopify app is handled through Shopify and is also subject to Shopify’s billing terms. Subscriptions renew automatically for the same term unless canceled before the renewal date. You are responsible for any applicable taxes. Except where required by law or by the applicable app store’s policies, fees are non-refundable. We may change our prices, and we will give notice of changes before they apply to your next billing period.
7. Free trials
We may offer free trials. Unless you cancel before the trial ends, your subscription begins and the applicable fees will be charged. We may modify or discontinue trials at any time.
8. Intellectual property
The Service, including its software, design, and content, is owned by PrintFlo and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We reserve all rights not expressly granted.
9. Your data
As between you and PrintFlo, you own the order and customer data you provide or that we process from your connected platforms (“Your Data”). You grant us a limited license to host, process, and transmit Your Data as needed to provide and improve the Service and as described in ourPrivacy Policy. You are responsible for Your Data and for having the rights needed to share it with us.
10. Feedback
If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free license to use it without restriction or obligation to you.
11. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements, or that data transferred between platforms will always be complete or accurate. You are responsible for reviewing exported orders and invoices.
12. Limitation of liability
To the maximum extent permitted by law, PrintFlo and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless PrintFlo and its owners and employees from any claims, damages, losses, and expenses, including reasonable legal fees, arising out of your use of the Service, Your Data, or your violation of these Terms or the rights of any third party.
14. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and for material changes we will provide notice where appropriate, such as by email. Your continued use of the Service after an update means you accept the revised Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Illinois, and you consent to their jurisdiction, except where applicable law provides otherwise.
17. Severability and entire agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy, are the entire agreement between you and PrintFlo regarding the Service and supersede any prior agreements on that subject.
18. Contact us
If you have questions about these Terms, contact us atteam@getprintflo.com.